Privacy Policy

1. Who we are

SmartEstate is a New Zealand platform that helps people buy and sell property privately. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 2020.

2. Information we collect

We may collect the following information when you use SmartEstate:

• Name, email address, phone number, and physical address
• Account login details
• Property listing information you provide
• Messages, offers, and other communications sent through the platform
• Payment and billing information (processed securely via Stripe)
• Usage data such as pages viewed and actions taken on the site

3. How we use your information

We use your information to:

• Provide and operate the SmartEstate platform
• Create and manage your account
• Enable messaging, offers, and property listings
• Process payments and manage subscriptions or credits
• Send important service notifications (for example, new messages or offer updates)
• Improve the platform and our services
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. How we store and protect your information

Your data is stored securely using reputable cloud providers. We use encryption in transit and at rest where appropriate, access controls, and other industry-standard security measures to protect your information against unauthorised access, loss, or misuse.

While we take reasonable steps to protect your information, no method of electronic storage or transmission is 100% secure. You use the platform at your own risk.

5. Who we share information with

We only share personal information where necessary to operate the service or where required by law. This may include:

• Service providers – such as cloud hosting, payment processing (Stripe), and email delivery services, who process data on our behalf under strict agreements
• Other users – limited information is shared as part of the platform’s function (for example, a buyer’s name and offer details are visible to the seller of a property)
• Legal or regulatory requirements – if we are required to disclose information by law, court order, or to protect our rights or the safety of others

We do not distribute or sell your personal data to unrelated third parties.

6. How long we keep your information

We retain your information for as long as your account is active or as needed to provide the services. If you deactivate your account, your login is disabled. However, certain records may be retained for legal, accounting, dispute resolution, or compliance purposes.

7. Your rights under the Privacy Act 2020

You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion or deactivation of your account (subject to legal retention requirements)
• Withdraw consent where we rely on consent to process your information

You can update most of your profile information directly from your Dashboard. For other requests, please contact us using the details below.

8. Cookies and analytics

We may use cookies and similar technologies to keep you logged in, remember preferences, and understand how the site is used. You can control cookies through your browser settings. Disabling certain cookies may affect how some features of the platform work.

9. Children’s privacy

SmartEstate is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the “Last updated” date shown at the top.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Contact page.